Terms and Conditions
General
Under Terms and Conditions you will find information on purchases, exchanges, returns, guarantees and privacy policies.
We recommend that you regularly consult the terms and conditions as they may be updated, in particular for legal, technological or commercial reasons.
Formalization of an order through the online store, website www.leitao-irmao.com, implies acceptance of the Terms and Conditions.
The terms and conditions govern the sale of products at the online store, website www.leitao-irmao.com, property of
Leitão & Irmão – Antigos Joalheiros da Coroa, Lda.
TIN: 501 277 609
Jewellery Retailer – Website, no. T2520.0.
Head Office
Travessa da Espera, 8 a 14
1200-176 Lisbon – Portugal
Tel: (+351) 21 34 24 107 (call cost to national landline network)
E-mail: web.leitao@leitao-irmao.com.
Prices
The prices of the pieces are stated in euros (€), include VAT at the legal rate and may or may not include delivery charges (information provided during the purchase).
Leitão & Irmão reserves the right to change prices and delivery costs, if any, at any time. Given the instability of commodity quotes, prices may change without notice.
Technically, there is a possibility of pricing, spelling or description, errors, and therefore all orders are checked. In the event that the information published on the website is not correct, we will contact you by email to rectify the inaccuracy and confirm whether you wish to maintain the order.
Discount Coupons
All discount coupons have information about the validity of use.
For some products, the use of discount coupons is not applicable.
Product availability
Orders received by the online store are subject to existing stocks. If the item is out of stock we shall contact the customer to suggest alternatives or inform the delivery date.
Payment means
The Leitão & Irmão online store provides the following payment means for its customers:
- ATM reference;
- Visa or MasterCard Credit Card;
- Paypal;
- Bank transfer.
Security of all transactions is guaranteed by the use of the 3D Secure protocol.
Registration
To make purchases at the Leitão & Irmão online store you are required to register just once. The data required to process, bill and deliver your order will be requested.
Once registered, you will have a username and password allowing access to your private area.
Users undertake to ensure the confidentiality of their username and password, and Leitão & Irmão disclaims any liability arising from incorrect use by or negligence of the user.
All data are treated in accordance with our privacy policy.
The information entered by the user when registering in the Reserved Area is used exclusively by Leitão & Irmão.
Precious metals
LEITÃO & IRMÃO products are hallmarked by Contrastaria Portuguesa, Imprensa Nacional – Casa da Moeda (INCM), the assay office responsible for the authentication of precious-metal articles, thus ensuring that the products have the legal precious-metal alloy. The precious-metal alloy with which articles are produced is tested in accordance with the legislation defining the purity of the metals. After the tests, the quality is guaranteed by application of a hallmark to the object. You can view the hallmarks used to identify silver, gold, platinum or palladium articles using the following link: Legal hallmarks in Portugal – Contrastaria
In case of doubt as to the authenticity of the hallmarks, buyers may resort to the assay offices for verification purposes.
Consult the daily precious-metal prices at https://www.bportugal.pt/taxas-cambio
Purchases
You may make purchases at the Leitão & Irmão online store in two ways:
a. Login at the beginning, add your purchases to the cart and finalise the purchase;
b. Add your purchases to the cart and login only when you have finished your purchases.
Order cancellation
The customer may cancel the order provided it has not yet been processed. Cancellation of the order can be formalized via e-mail addressed to web.leitao@leitao-irmao.com.
The customer must mention the order number and the taxpayer number.
Right to Reconsider
Within 14 (calendar) days of receiving the product, the customer may return it without any need to provide a reason of any kind.
Exceptions to this returns policy include engraved pieces and pieces personalized at the customer’s request.
For this purpose, information must be sent by e-mail to web.leitao@leitao-irmao.com.
In the e-mail the customer must invoke the Right to Reconsider, stating the order number, the invoice number, and the customer’s taxpayer number.
The piece must be returned in its original box and without any sign of use, together with the invoice.
The costs of returning the order by invoking the Right to Reconsider are for the account of the customer.
When returning the piece you must ensure proof of transport and delivery thereof, since Leitão & Irmão cannot be held accountable in the event of a loss.
In the event of loss Leitão & Irmão accepts no liability.
Returns
Within 14 (calendar) days of receiving the product, the customer may return of any pieces broken or in a poor state of repair.
For this purpose, prior information must be sent by e-mail to web.leitao@leitao-irmao.com.
Upon the return, the customer must explain the situation, stating the order number, the invoice number, and the customer’s taxpayer number.
The piece must be returned in its original box and without any sign of use, together with the invoice.
When returning the piece you must ensure proof of transport and delivery thereof, since Leitão & Irmão cannot be held accountable in the event of a loss.
In the event of loss Leitão & Irmão accepts no liability.
Leitão & Irmão will collect the piece to be returned only from the same address to which it was delivered by Leitão & Irmão. The costs of a new delivery are also borne by Leitão & Irmão.
Exchanges
The customer may, within 60 days, return the piece for the purpose of exchanging it for one or more other pieces of the same or greater value.
For this purpose, information must be sent by e-mail addressed to web.leitao@leitao-irmao.com.
In the e-mail the customer must invoke Exchange, stating the order number, the invoice number, and the customer’s taxpayer number.
The piece must be returned in its original box and without any sign of use, together with the invoice.
The costs of returning the order invoking Exchange are for the account of the customer.
When returning the piece you must ensure proof of transport and delivery thereof, since Leitão & Irmão cannot be held accountable in the event of loss.
In the event of loss Leitão & Irmão accepts no liability.
Delivery places and countries
Delivery to PO Boxes or hotels will not be considered.
Leitão & Irmão delivers to all countries of the European Union without restriction.
Deliveries outside the European Union are subject to the customs policy of each country. These costs are not included in delivery costs.
Shipping information
Delivery times
Delivery times are indicated next to each piece.
For pieces in stock, the delivery time is normally 5 business days.
Note: for pieces requiring engraving the delivery time is normally 8 business days.
Delivery costs
Delivery costs are influenced by the value of the purchase, the size of the piece and the place of delivery.
The costs are clearly shown before you complete your purchase and are included in the final amount payable.
Free shipping: Free shipping for EU countries for orders of €100 or more. Free shipping for non-EU countries for orders of €250 or more. Shipping expenses are automatically calculated in the cart, after discount coupons or other applicable promotions in force have been applied.
For orders outside the European Union, Leitão & Irmão is not responsible for any costs associated with the customs clearance fee. All costs related to customs are the responsibility of the recipient.
Certificates and guarantees
The purchase invoice accompanying the piece serves as the guarantee. Please keep it carefully.
In their manufacture Leitão & Irmão pays particular attention to the quality of the pieces and, as a rule exceeds the guarantees stipulated by law.
Dispute Resolution
“Pursuant to the provisions of article 18 of Portuguese Law No. 144/2015, of September 8, Leitão & Irmão – Antigos Joalheiros da Coroa informs that it is not bound by adhesion or legal imposition to any alternative resolution entities of consumer disputes. Thus, in the event of a dispute, the consumer may resort to an alternative consumer dispute resolution entity, namely:
Centro de Arbitragem de Conflitos de Consumo de Lisboa – http://www.centroarbitragemlisboa.pt/.
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral – http://www.triave.pt/.
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) – http://www.ciab.pt/pt/.
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo – http://www.arbitragemdeconsumo.org/.
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra – http://www.centrodearbitragemdecoimbra.com.
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve – http://www.consumoalgarve.pt.
Centro de Informação de Consumo e Arbitragem do Porto – http://www.cicap.pt.
More information at Portal do Consumidor www.consumidor.pt.”
