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Terms and Conditions

In the Terms and Conditions you will find information about purchases, exchanges, returns, guarantees and privacy policies.

We recommend that you check the Terms and Conditions regularly as they may be updated, in particular for legal, technological or commercial reasons.

Formalising an order via the website's online shop www.leitao-irmao.com, presupposes acceptance of the Terms and Conditions.

The Terms and Conditions regulate the sale of the products in the online shop of the website www.leitao-irmao.com, owned by:

  • Name: Leitão & Irmão - Antigos Joalheiros da Coroa, Lda.
  • NIF: 501 277 609
  • Jewellery Retailer - Website, under No. T2520.0.
  • Head Office: Travessa da Espera, 8 to 14
    1200-176 Lisbon - Portugal
  • Tel: (+351) 21 34 24 107 (cost of call to national fixed network)
  • E-mail: onlineshop@leitao-irmao.com.

Prices

The prices of the parts are indicated in euros (€), include VAT at the legal rate and include or not shipping costs (information provided during the purchase).

Leitão & Irmão reserves the right to change prices and any postage costs at any time. Given the instability of the prices of precious materials, prices may change without prior notice.

There is technically a possibility of errors in prices, spelling or descriptions, so all orders are checked. In the event that the information published on the website is not correct, we will contact you by email to rectify the inaccuracy and confirm that you wish to keep the order.

Discount coupons

All discount vouchers have information on how long they are valid for use.

For some products, the use of discount coupons is not applicable.

Product availability

Orders received in the online shop are subject to existing stock. In the event of a stock shortage, we will contact the customer to suggest alternatives or inform the delivery time.

Means of payment

The Leitão & Irmão online shop offers its customers the following payment methods:

  • Multibanco reference;
  • Credit Card (VISA or MASTERCARD network);
  • Paypal;
  • Bank transfer.


The security of all transactions is guaranteed by the use of the 3D Secure protocol.

Registration

To make purchases in the Leitão & Irmão online shop, you must register once. You will be asked for the data needed to process, invoice and deliver your order.

Once you have registered, you will be given a username and password to access your private area.

The user undertakes to ensure the confidentiality of his username and password, and Leitão & Irmão is exempt from any liability arising from the incorrect use or negligence of the user.

All data is processed in accordance with our privacy policy.

The information entered by the user when registering in the Reserved Area is used exclusively by Leitão & Irmão.

Precious metals

LEITÃO & IRMÃO products are contrasted by the Portuguese Assay Office, Imprensa Nacional - Casa da Moeda (INCM), the entity responsible for the authentication of precious metal artefacts, which thus guarantees that the products have the legal precious metal alloy. The precious metal alloy with which the articles are produced is tested according to the legislation that defines the purity of metals. After testing, the quality is guaranteed by applying a (contrast) punch to the object. You can visualise the punches in use to identify silver, gold, platinum or palladium articles through the following link: Legal Marks of the Portuguese Assay Office. For more information on the contrast mark, please visit the Portuguese Assay Office page.

If the buyer is in any doubt as to the authenticity of the marks, he may use the services of the Assay Offices for verification purposes.

See the daily precious metals price at https://www.bportugal.pt/taxas-cambio.

Realisation of the purchase

You can make purchases from the Leitão & Irmão online shop in two ways:

  1. Log in at the beginning, add your purchases to the basket and finalise your purchase;
  2. You add your purchases to the cart and only when you finalise your purchase do you log in.
Wedding List Terms and Conditions
a) Parts selection

Be dazzled by the variety of pieces and options we have to offer.

Wedding Lists are a free Leitão & Irmão service.

Select the items for your Wedding List with our Wedding Specialists in any of our shops or remotely by phone or email. Bespoke items can be added to your wedding list.

Once you have selected your items, you will be quoted the total price of your Wedding List, which Leitão & Irmão guarantees until your Wedding List is finalised.

Guests are allowed to offer only part of the selected item at their convenience.

At the end of the Wedding List, the bride and groom can choose to keep the items they have donated or reverse the amount raised for other items of their choice.

b) Making the list and all the information available

Once the wedding list has been sent with the updated prices, the bride and groom are awarded the proposal.

Once both the bride and groom have agreed, the list is made available in all Leitão & Irmão shops.

Your Wedding List can be accessed online via a page on the Leitão & Irmão website where guests can make their offers.

Through their personal area on the Leitão & Irmão website, the bride and groom have access to the gifts they have bought and the guests who have given them.

c) The process of buying items from the wedding list

Guests can go to any of our shops and ask for access to the wedding list, or do so via the link provided by the bride and groom.

You can either buy a part or buy the whole thing.

Items that are in stock in the shop can be picked up on the spot by the guest, after payment, and delivered personally to the bride and groom.

The guest can also leave the piece in the hands of Leitão & Irmão, who will deliver it when the Wedding List is finalised and immediately inform the bride and groom of the guest's gift.

d) Monitoring the Wedding List

During the process of opening a wedding list, you can always check the status of the offers via your personal area on the Leitão & Irmão website or go to any of our shops.

Closing the Wedding List

After the wedding, the bride and groom can request that the list be closed.

The list lasts for one year from the date of opening, after which no more items can be purchased for this purpose.

Closing the list consists of calculating the final amount won and making the final choice of items.

Gift Card Terms and Conditions
a) Gift card

The Gift Card is a card representing a monetary value to the bearer, in the amount of €100 (one hundred euros) or €250 (two hundred and fifty euros), issued by the company Leitão & Irmão Antigos Joalheiros de Coroa, Lda., a private limited company, NIPC 501277609, with registered office at Travessa da Espera, n.º 8, R/C, 1200-176 Lisboa, to which a unique code is assigned.

The unique code is inserted in the side of the upper left corner of the Gift Card and its function is to certify the authenticity of the Gift Card and, as well, the accounting correspondence of the payment of the value of the Gift Card with the Gift Card presented by the User / Cardholder, without which it is not possible to purchase products with the Gift Card.

The value of the Gift Card is inserted in the top right corner of the card.

(b) Accession

The Gift Card can be purchased at the Chiado Shop (Largo do Chiado 16 - 1200-176 Lisboa), Bairro Alto Shop (Travessa da Espera, 8 a 14 - 1200-000 Lisboa), Estoril Shop (Av. Clotilde, 52 - Arcadas do Parque - 2765-211 Estoril) or Online Shop (at https://www.leitao-irmao.com) of Leitão & Irmão Antigos Joalheiros de Coroa, Lda.

c) Utilisation

The Gift Card is accepted for the purchase of any product that is displayed for sale in the Online Store of Leitão & Irmão Antigos Joalheiros de Coroa, Lda. or in the Chiado, Bairro Alto and Estoril Stores identified above, upon presentation and insertion of the unique code.

The Gift Card is not reloadable and can only be used for a single purchase.

The minimum purchase amount made with the Gift Card must be equal to or greater than the value of the Gift Card.

If the purchase made by the User/Portfolio Holder corresponds to an amount greater than the amount printed on the Gift Card, Leitão & Irmão Antigos Joalheiros de Coroa, Lda. shall deduct the value of the Gift Card from the purchase price and the User/Portfolio Holder of the Gift Card shall settle the remainder of the price.

The value of the Gift Card cannot be converted into cash or any other means of payment and does not confer any right to reimbursement.

The Gift Card must be in good condition when used and must not be damaged.

(d) Validity

The Gift Card is only valid for a period of one year from the date of issue and cannot be used thereafter.

The Gift Card is blocked the day after its expiry date and the amount on it will not be refunded.

e) Loss/Lost

The Gift Card is not a debit or credit card, is not nominative and has no PIN code associated with it.

The User/Parent must store the Gift Card safely.

The Gift Card is the property of the respective holder and will not be replaced in the event of loss, theft, destruction or misplacement, and Leitão & Irmão Antigos Joalheiros de Coroa, Lda. cannot be charged with the payment of any amount.

Cancellation of order

The customer may withdraw from the order, provided that it has not yet been processed. The cancellation of the order can be formalised by sending an e-mail to onlineshop@leitao-irmao.com.

The customer must quote the order number and their tax number.

Right of repentance

The customer may, within a period of 14 calendar days after receipt of the product, inform of the intention to return it without having to claim any reason.

The exception to this return policy are engraved parts and customised parts at the customer's request.

To this end, the intention to return should be made by e-mail sent to the following address onlineshop@leitao-irmao.com.

In the e-mail, the customer must invoke the "Right of Withdrawal", always mentioning the order number, invoice and their tax number.

The item must always be returned in its original box and without marks of use, together with the invoice.

The costs of returning the order invoking the "Right of Repentance" are the responsibility of the customer.

When returning the item you must ensure proof of transport and delivery, as Leitão & Irmão is not responsible in case of loss.

In the event of loss, Leitão & Irmão accepts no liability for any such loss.

The right of withdrawal applies exclusively to orders placed via the online shop and therefore does not apply to purchases made in-store.

Returns

The customer may, within 14 calendar days of receipt of the product, communicate his intention to return any broken parts or parts in poor condition.

For this purpose, the return must be informed in advance by e-mail sent to the following address onlineshop@leitao-irmao.com.

Upon return, the customer must explain the situation, always mentioning the order number, invoice and their tax number.

The item must always be returned in its original box and without marks of use, together with the invoice.

When returning the item, you must ensure proof of transport and delivery, as Leitão & Irmão is not responsible in case of loss.

In the event of loss, Leitão & Irmão accepts no liability for such loss.

Leitão & Irmão will only collect the item to be returned from the same address where it was delivered by Leitão & Irmão. The costs of a new delivery are also borne by Leitão & Irmão.

Exchanges

The customer may, within 60 days, return their item for exchange for another item or items of equal or greater value.

For this purpose, the return must be informed by e-mail to the address onlineshop@leitao-irmao.net.

In the e-mail, the customer should invoke "Exchange", always mentioning the order number, invoice and their tax number.

The item must always be returned in its original box and without marks of use, together with the invoice.

The costs of returning the parcel invoking "Exchange" are the responsibility of the customer.

When returning the item, you must ensure proof of transport and delivery, as Leitão & Irmão is not responsible in case of loss.

In the event of loss, Leitão & Irmão accepts no liability for such loss.

Products cannot be exchanged or returned

Customised or made-to-order products cannot be exchanged or returned. Orders for customised or made-to-order products cannot be cancelled.

Orders for products that have been in any way personalised or otherwise manufactured for you to customised specifications cannot be cancelled and such products cannot be returned for exchange or refund. Including, without limitation, products that have been engraved.

Writing instruments that show signs of use cannot be returned or exchanged.

Parts that show signs of use, after analysis by the workshop or Leitão & Irmão employees, cannot be exchanged or returned.

Delivery locations and countries

Delivery to post offices or hotels is not considered.

Leitão & Irmão delivers to all European Union countries without restrictions. Outside the European Union, deliveries are subject to the customs policy of each country. Such costs are not included in the delivery costs and are the responsibility of the recipient.

Shipping information
Delivery times

Delivery times are as indicated on the inside of each item.

For parts in stock, the delivery time is usually 5 working days.

Note: for parts subject to engraving, the delivery time is generally 8 working days.

Delivery costs

Delivery costs are influenced by the purchase price, the size of the item and the place of delivery.

The costs appear clearly before you complete your purchase and are included in the final amount payable.

Shipping offer: For EU countries, shipping is free for orders with a total value of €100 or more. For non-EU countries, shipping is free for orders with a total value of €250 or more. The shipping offer is calculated automatically in the cart, after the discount of coupons, or other promotions in force to which you are entitled.

For orders outside the European Union, Leitão & Irmão is not responsible for the logistics process and costs associated with the customs clearance fee. The collection of the parcel at customs, as well as the associated costs are the responsibility of the recipient.

Certificates and guarantees

The purchase invoice accompanying the part serves as a guarantee. Please keep it carefully.

In its manufacture, Leitão & Irmão pays particular attention to the quality of the pieces, generally exceeding the guarantees stipulated by law.

Dispute resolution

Pursuant to the provisions of article 18 of Law no. 144/2015, of 08 September, Leitão & Irmão - Antigos Joalheiros da Coroa informs that it is not bound by membership or by legal imposition to any alternative dispute resolution entities for consumer disputes. Thus, in the event of a dispute, the consumer may resort to an alternative consumer dispute resolution entity, namely:


More information on the Consumer Portal (www.consumidor.pt).

Our partnerships

Leitão & Irmão has established renowned partnerships, combining jewellery tradition with a contemporary vision.

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Contact us

Our team is always available to help you find the perfect jewellery for any moment.

E.  onlineshop@leitao-irmao.com

T. +351 211 994 104
(call to the Portuguese landline network)

W. +351 916 547 306
(call to the Portuguese mobile network)

H. Monday to Friday | 9h00-18h00

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