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Terms and Conditions

In the Terms and Conditions you will find information about purchases, exchanges, returns, guarantees and privacy policies.

We recommend that you check the Terms and Conditions regularly as they may be updated, in particular for legal, technological or commercial reasons.

Formalising an order via the website's online shop www.leitao-irmao.com, presupposes acceptance of the Terms and Conditions.

The Terms and Conditions regulate the sale of the products in the online shop of the website www.leitao-irmao.com, owned by:

  • Name: Leitão & Irmão - Antigos Joalheiros da Coroa, Lda.
  • NIF: 501 277 609
  • Jewellery Retailer - Website, under No. T2520.0.
  • Head Office: Travessa da Espera, 8 to 14
    1200-176 Lisbon - Portugal
  • Tel: (+351) 21 34 24 107 (cost of call to national fixed network)
  • E-mail: onlineshop@leitao-irmao.com.

Política de preços

The prices of the parts are indicated in euros (€), include VAT at the legal rate and include or not shipping costs (information provided during the purchase).

Leitão & Irmão reserves the right to change prices and any postage costs at any time. Given the instability of the prices of precious materials, prices may change without prior notice.

There is technically a possibility of errors in prices, spelling or descriptions, so all orders are checked. In the event that the information published on the website is not correct, we will contact you by email to rectify the inaccuracy and confirm that you wish to keep the order.

O site está ligado a diversas plataformas eletrónicas de anúncios, cuja sincronização é automática com o site Leitão & Irmão e alheia à Leitão & Irmão. Não nos responsabilizamos por falhas temporárias na sincronização das plataformas com a loja online, sendo que os preços e características técnicas a ter em consideração são sempre os no site Leitão & Irmão. 

Precious metals

LEITÃO & IRMÃO products are contrasted by the Portuguese Assay Office, Imprensa Nacional - Casa da Moeda (INCM), the entity responsible for the authentication of precious metal artefacts, which thus guarantees that the products have the legal precious metal alloy. The precious metal alloy with which the articles are produced is tested according to the legislation that defines the purity of metals. After testing, the quality is guaranteed by applying a (contrast) punch to the object. You can visualise the punches in use to identify silver, gold, platinum or palladium articles through the following link: Legal Marks of the Portuguese Assay Office. For more information on the contrast mark, please visit the Portuguese Assay Office page.

If the buyer is in any doubt as to the authenticity of the marks, he may use the services of the Assay Offices for verification purposes.

Consulte a cotação diária do ouro, prata, platina e paládio, na através do site Banco de Portugal.

O Banco de Portugal incute à LBMA a cotação diária do ouro.

Poderá consultar também em AORP.

Certificates and guarantees

The purchase invoice accompanying the part serves as a guarantee. Please keep it carefully.

In its manufacture, Leitão & Irmão pays particular attention to the quality of the pieces, generally exceeding the guarantees stipulated by law.

Registration

To make purchases in the Leitão & Irmão online shop, you must register once. You will be asked for the data needed to process, invoice and deliver your order.

Once you have registered, you will be given a username and password to access your private area.

The user undertakes to ensure the confidentiality of his username and password, and Leitão & Irmão is exempt from any liability arising from the incorrect use or negligence of the user.

All data is processed in accordance with our privacy policy.

The information entered by the user when registering in the Reserved Area is used exclusively by Leitão & Irmão.

Realisation of the purchase

You can make purchases from the Leitão & Irmão online shop in two ways:

  1. Log in at the beginning, add your purchases to the basket and finalise your purchase;
  2. You add your purchases to the cart and only when you finalise your purchase do you log in.

Means of payment

The Leitão & Irmão online shop offers its customers the following payment methods:

  • Paypal
  • ATM
  • MB Way
  • Credit or Debit Card
  • Payshop


A segurança de todas as transações é garantida pela utilização do protocolo Transport Layer Security (TLS).

Product availability

As encomendas recebidas na loja online estão condicionadas ao stock existente. Em caso de falta de stock entraremos em contacto com o cliente para sugerir alternativas ou informar o prazo de entrega.

Discount coupons

All discount vouchers have information on how long they are valid for use.

For some products, the use of discount coupons is not applicable.

Cancellation of order

The customer may withdraw from the order, provided that it has not yet been processed. The cancellation of the order can be formalised by sending an e-mail to onlineshop@leitao-irmao.com.

The customer must quote the order number and their tax number.

Exchanges

The customer may, within 60 days, return their item for exchange for another item or items of equal or greater value.

For this purpose, the return must be informed by e-mail to the address onlineshop@leitao-irmao.com.

In the e-mail, the customer should invoke "Exchange", always mentioning the order number, invoice and their tax number.

The item must always be returned in its original box and without marks of use, together with the invoice.

The costs of returning the parcel invoking "Exchange" are the responsibility of the customer.

When returning the item, you must ensure proof of transport and delivery, as Leitão & Irmão is not responsible in case of loss.

In the event of loss, Leitão & Irmão accepts no liability for such loss.

Returns

A Leitão & Irmão não efetua devolução de produtos, exceto para artigos com evidente defeito, rececionadas partidas ou em mau estado de conservação.

No caso de compras efetuadas na loja online, aplica-se o “Direito de Arrependimento”, o cliente poderá, num prazo de 14 dias (corridos), após a receção do produto, comunicar a sua intenção de proceder à devolução de eventuais peças.

Right of repentance

The customer may, within a period of 14 calendar days after receipt of the product, inform of the intention to return it without having to claim any reason.

The exception to this return policy are engraved parts and customised parts at the customer's request.

To this end, the intention to return should be made by e-mail sent to the following address onlineshop@leitao-irmao.com.

In the e-mail, the customer must invoke the "Right of Withdrawal", always mentioning the order number, invoice and their tax number.

The item must always be returned in its original box and without marks of use, together with the invoice.

The costs of returning the order invoking the "Right of Repentance" are the responsibility of the customer.

When returning the item you must ensure proof of transport and delivery, as Leitão & Irmão is not responsible in case of loss.

In the event of loss, Leitão & Irmão accepts no liability for any such loss.

The right of withdrawal applies exclusively to orders placed via the online shop and therefore does not apply to purchases made in-store.

Products cannot be exchanged or returned

Customised or made-to-order products cannot be exchanged or returned. Orders for customised or made-to-order products cannot be cancelled.

Orders for products that have been in any way personalised or otherwise manufactured for you to customised specifications cannot be cancelled and such products cannot be returned for exchange or refund. Including, without limitation, products that have been engraved.

Writing instruments that show signs of use cannot be returned or exchanged.

Parts that show signs of use, after analysis by the workshop or Leitão & Irmão employees, cannot be exchanged or returned.

Shipping information
Delivery times

Delivery times are as indicated on the inside of each item.

For parts in stock, the delivery time is usually 5 working days.

Note: for parts subject to engraving, the delivery time is generally 8 working days.

Delivery costs

Delivery costs are influenced by the purchase price, the size of the item and the place of delivery.

The costs appear clearly before you complete your purchase and are included in the final amount payable.

Shipping offer: For EU countries, shipping is free for orders with a total value of €100 or more. For non-EU countries, shipping is free for orders with a total value of €250 or more. The shipping offer is calculated automatically in the cart, after the discount of coupons, or other promotions in force to which you are entitled.

For orders outside the European Union, Leitão & Irmão is not responsible for the logistics process and costs associated with the customs clearance fee. The collection of the parcel at customs, as well as the associated costs are the responsibility of the recipient.

Delivery locations and countries

Delivery to post offices or hotels is not considered.

A Leitão & Irmão entrega em todos os países da União Europeia, Suiça e Estados Unidos.

Fora da União Europeia, as entregas estão condicionadas à política aduaneira de cada país. Tais custos não se encontram incluídos nos custos de entrega e são da responsabilidade do destinatário.

 

Resolução alternativa de litígios (RAL)

Pursuant to the provisions of article 18 of Law no. 144/2015, of 08 September, Leitão & Irmão - Antigos Joalheiros da Coroa informs that it is not bound by membership or by legal imposition to any alternative dispute resolution entities for consumer disputes. Thus, in the event of a dispute, the consumer may resort to an alternative consumer dispute resolution entity, namely:


More information on the Consumer Portal (www.consumidor.pt).

Cartão Presente

Termos e Condições de Listas de Casamento

The Gift Card is a card representing a monetary value to the bearer, in the amount of €100 (one hundred euros) or €250 (two hundred and fifty euros), issued by the company Leitão & Irmão Antigos Joalheiros de Coroa, Lda., a private limited company, NIPC 501277609, with registered office at Travessa da Espera, n.º 8, R/C, 1200-176 Lisboa, to which a unique code is assigned.

The unique code is inserted in the side of the upper left corner of the Gift Card and its function is to certify the authenticity of the Gift Card and, as well, the accounting correspondence of the payment of the value of the Gift Card with the Gift Card presented by the User / Cardholder, without which it is not possible to purchase products with the Gift Card.

The value of the Gift Card is inserted in the top right corner of the card.

a) Adesão

The Gift Card can be purchased at the Chiado Shop (Largo do Chiado 16 - 1200-176 Lisboa), Bairro Alto Shop (Travessa da Espera, 8 a 14 - 1200-000 Lisboa), Estoril Shop (Av. Clotilde, 52 - Arcadas do Parque - 2765-211 Estoril) or Online Shop (at https://www.leitao-irmao.com) of Leitão & Irmão Antigos Joalheiros de Coroa, Lda.

b) Utilização

The Gift Card is accepted for the purchase of any product that is displayed for sale in the Online Store of Leitão & Irmão Antigos Joalheiros de Coroa, Lda. or in the Chiado, Bairro Alto and Estoril Stores identified above, upon presentation and insertion of the unique code.

The Gift Card is not reloadable and can only be used for a single purchase.

The minimum purchase amount made with the Gift Card must be equal to or greater than the value of the Gift Card.

If the purchase made by the User/Portfolio Holder corresponds to an amount greater than the amount printed on the Gift Card, Leitão & Irmão Antigos Joalheiros de Coroa, Lda. shall deduct the value of the Gift Card from the purchase price and the User/Portfolio Holder of the Gift Card shall settle the remainder of the price.

The value of the Gift Card cannot be converted into cash or any other means of payment and does not confer any right to reimbursement.

The Gift Card must be in good condition when used and must not be damaged.

c) Validade

The Gift Card is only valid for a period of one year from the date of issue and cannot be used thereafter.

The Gift Card is blocked the day after its expiry date and the amount on it will not be refunded.

d) Perda/Extravio

The Gift Card is not a debit or credit card, is not nominative and has no PIN code associated with it.

The User/Parent must store the Gift Card safely.

The Gift Card is the property of the respective holder and will not be replaced in the event of loss, theft, destruction or misplacement, and Leitão & Irmão Antigos Joalheiros de Coroa, Lda. cannot be charged with the payment of any amount.

Wedding Registries

Regulamento de Listas de Casamento

1. Seleção de peças.

As Listas de Casamento são um serviço oferecido por Leitão & Irmão.

Faça a seleção das peças para a sua Lista de Casamento junto dos nossos Wedding Specialists em qualquer uma das nossas lojas ou remotamente através de telefone ou e-mail. É possível colocar na Lista de Casamento peças feitas por medida ou selecionar peças em rotura de stock.

Once you have selected your items, you will be quoted the total price of your Wedding List, which Leitão & Irmão guarantees until your Wedding List is finalised.

No fecho da Lista de Casamento, os noivos podem escolher ficar com as peças oferecidas ou reverter o seu valor para outras peças à escolha.

2. Disponibilização da lista e da informação

Após o envio da Lista de Casamento com os valores atualizados os noivos adjudicam a proposta. Após a adjudicação de ambos os noivos, a lista é disponibilizada em todas as lojas Leitão & Irmão físicas e online.

3. A adjudicação da proposta pressupõe o consentimento a este regulamento.

A sua Lista de Casamento pode ser acedida online através de uma página no site Leitão & Irmão onde os convidados podem fazer as suas ofertas. Neste link os noivos têm acesso a toda a informação (quem fez as ofertas, o que ofereceu e se deixou alguma nota/cartão).

Os noivos, através da sua área pessoal no site Leitão & Irmão, têm acesso aos presentes comprados e convidados que realizaram a oferta.

A Lista de Casamento não tem mínimo de valor ou quantidade de peças.

4. Processo de compra de peças da Lista de Casamento

Os convidados podem dirigir-se a qualquer uma das lojas Leitão & Irmão e pedir o acesso à Lista de Casamento, ou fazê-lo através do link disponibilizado pelos noivos.

You can either buy a part or buy the whole thing.

As peças que estejam em stock na loja podem ser levantadas de imediato pelo convidado, após o pagamento, e entregues pessoalmente aos noivos.

O convidado pode também deixar a peça à responsabilidade da Leitão & Irmão, que a entregará aquando do fecho da Lista de Casamento. Os noivos são imediatamente informados da oferta.

5. Monitoring the Wedding Registry

Durante o processo de abertura de Lista de Casamento pode sempre verificar o estado das ofertas através da sua área pessoal no site Leitão & Irmão ou dirigir-se a qualquer uma das nossas lojas. O nosso Wedding Specialist fará uma monitorização regular da sua Lista de Casamento.

6. Closing the Wedding Registry

O encerramento da Lista consiste no apuramento do valor final auferido e na seleção final das peças. Após o casamento os noivos podem solicitar o encerramento da sua Lista. Para tal realizam uma marcação com o Wedding Specialist.

A Leitão & Irmão irá proceder à recolha de todas as peças selecionadas e manufatura das peças que não existam em stock. Após este processo os noivos recebem as peças da sua Lista de Casamento.

No momento do fecho da Lista solicita-se que ambos os noivos estejam presentes.

A troca de peças da Lista é possível durante o período de um ano após o seu encerramento e até à sua entrega.

No caso dos noivos não fecharem a Lista de Casamento no período de um ano, a possibilidade de trocas fica sem efeito.

7. Entrega das Peças

Após o fecho da Lista de Casamento e a entrega das peças escolhidas pelos noivos apenas são aceites trocas de valor igual ou superior ao valor das peças por um período de 60 dias, de acordo com a política de trocas em vigor e tendo por base o valor líquido pelo qual os presentes foram adquiridos.

Este procedimento é adicional e não afeta as demais garantias legais e direitos que são reconhecidos aos consumidores pela legislação em vigor à data das compras. Não são permitidas devoluções.

Listas de Contas de Viana

Regulamento Listas de Contas de Viana

1. Abertura e Composição da Lista de Contas de Viana

The Listas de Contas de Viana Leitão & irmão estão disponíveis em qualquer uma das lojas físicas ou online.

Para abertura de Listas de Contas de Viana é solicitada a seguinte informação:

Primeiro e último nome da pessoa a quem se destina a Lista de Contas de Viana.

Data de nascimento da pessoa a quem se destina a Lista de Contas de Viana.

Telemóvel e e-mail do cliente que abre a Lista de Contas de Viana.

-Informação se pretende página online para a Lista de Contas de Viana.

Dimensão das Contas de Viana para a lista.

A Lista de Contas de Viana só é disponibilizada nas lojas físicas e online quando o cliente dá o consentimento a este regulamento.

2. Características da Lista de Contas de Viana

A Lista de Contas de Viana será disponibilizada nas lojas físicas e online Leitão & Irmão, através de um link partilhável.

A Lista de Contas de Viana pode ser aberta quando o cliente desejar e não tem prazo de validade. A equipa Leitão & Irmão faz regularmente um ponto de situação que envia por e-mail a quem abriu a Lista de Contas de Viana ou a quem este indicar.

As listas sem movimento por um período superior a dois anos são encerradas, sendo as Contas de Viana à guarda da Leitão & Irmão entregues ao responsável da lista

3. Bónus Lista

Na semana de aniversário do Responsável da Lista este recebe um voucher de 10% para utilizar nas lojas físicas e online Leitão & Irmão.

O voucher é de utilização única e tem a validade de 6 meses após a emissão.

4. Atualização de preços

No momento de abertura da Lista de Contas de Viana é informado o valor para cada Conta.

A Leitão & Irmão reserva-se o direito de atualizar a qualquer momento o PVP dos seus produtos, nomeadamente das Contas de Viana.

Terms and Conditions of Pearls Registries
a. Opening and Composition of the Pearl Registry

The Leitão & Irmão Pearl Registries are intended for those wishing to open a registry at any of our physical or online stores.

To open a Pearl Registry at Leitão & Irmão, the following information is required:

  • First and last name of the person for whom the Pearl Registry are intended.
  • Date of birth of the person for whom the Pearl Registry are intended.
  • Phone number and email of the client opening the Pearl Registry.
  • Information if the client desires an online page for the Pearl Registry.
  • Definition of pearl size and number of pearls that will compose the registry.


The Pearl Registry is only made available in stores and online when the client consents to these regulations.

b) Characteristics of the Pearl Registry

Any national or foreign client can create a registry at Casa Leitão. They just need to be a registered client.

Once the characteristics of the Pearl Registry are selected, it will be made available at Leitão & Irmão physical stores and through a shareable link on the Leitão & Irmão website.

The Pearl Registry can be opened whenever the client wishes and has no expiration date. The Leitão & Irmão team provides an update every 6 months, sent via email to the responsible person for the Pearl Registry.

The Pearl Registries are opened with a defined number of pearls. During the process, the client can request an increase in the number of pearls, but it is not possible to decrease the initial quantity.

c) Registry Bonus

The client who creates the Registry is entitled to a 10% discount during their birthday week. Leitão & Irmão creates a voucher that can be collected during that week and used within 6 months.

The voucher is for one-time, personal use and non-transferable.

d) Exchanges and/or Returns

Exchanges or returns of Pearl Registries are not possible.

If the client wishes to interrupt the Pearl Registry process halfway, they keep the pieces that have already been acquired until that moment, which cannot be exchanged or returned.

This procedure is additional and does not affect other legal guarantees and rights recognized to consumers by current legislation at the time of purchase.

e) Adjudication and Price Updates

At the time of opening the Pearl Registry, a value is established for each pearl.

Annually, Leitão & Irmão reserves the right to update the RRP of the pearls. Information is shared with the client via email.

Pearl registration process

  • OPTION 1: The client makes the payment for the desired number of pearls whenever they wish. The acquired value is registered in the client's registry, with the value being reserved at Leitão & Irmão - the client does not collect the pearls at the time of purchase. When the total number of pearls is reached, the Leitão & Irmão team provides an update with the client, clarifying whether the Registry is finalized at that moment or if they wish to increase the number of pearls on their Pearl Registries.
  • OPTION 2: The client chooses the pearl size and quantity desired. A quotation is made for the value per pearl at that moment. The client adjudicates 40% of the total value of the strand, thus fixing the price of the strand for the selected number of pearls on their Pearl Registries. The client can acquire pearls whenever they wish. The price is fixed and will not change throughout the life of the Registry.

Our partnerships

Leitão & Irmão has established renowned partnerships, combining jewellery tradition with a contemporary vision.

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Contact us

Our team is always available to help you find the perfect jewellery for any moment.

E.  onlineshop@leitao-irmao.com

T. +351 211 994 104
(call to the Portuguese landline network)

W. +351 916 547 306
(call to the Portuguese mobile network)

H. Monday to Friday | 9h00-18h00

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