In the Terms and Conditions you will find information about purchases, exchanges, returns, guarantees and privacy policies.
We recommend that you check the Terms and Conditions regularly as they may be updated, in particular for legal, technological or commercial reasons.
Formalising an order via the website's online shop www.leitao-irmao.com, presupposes acceptance of the Terms and Conditions.
The Terms and Conditions regulate the sale of the products in the online shop of the website www.leitao-irmao.com, owned by:
The prices of the parts are indicated in euros (€), include VAT at the legal rate and include or not shipping costs (information provided during the purchase).
Leitão & Irmão reserves the right to change prices and any postage costs at any time. Given the instability of the prices of precious materials, prices may change without prior notice.
There is technically a possibility of errors in prices, spelling or descriptions, so all orders are checked. In the event that the information published on the website is not correct, we will contact you by email to rectify the inaccuracy and confirm that you wish to keep the order.
The website is connected to various digital promotion platforms, with automatic synchronisation to the Leitão & Irmão site that is beyond our control. We are not responsible for temporary synchronisation failures between platforms and the online store. Prices and technical specifications to be considered are always those present on the Leitão & Irmão site.
LEITÃO & IRMÃO products are certified by the Portuguese Assay Office, National Press – Casa da Moeda (INCM), the entity responsible for the authentication of precious metal artefacts, which ensures that the products have the legal alloy of precious metal. The alloy used in the production of these items is tested according to legislation defining metal purity. Following the tests, quality is guaranteed through the application of a hallmark (assay mark) on the item. You can view the assay marks used to identify silver, gold, platinum, or palladium items via the following link: Legal Marks of the Portuguese Assay Office. For more information about the assay mark, please refer to the Portuguese Assay Office’s page.
If the buyer is in any doubt as to the authenticity of the marks, he may use the services of the Assay Offices for verification purposes.
Check the daily quotes for gold, silver, platinum, and palladium on the website of Banco de Portugal.
The Banco de Portugal provides the daily gold price to the LBMA.
You can also check on AORP.
The purchase invoice accompanying the part serves as a guarantee. Please keep it carefully.
The lifetime guarantee is an exclusive benefit for registered customers with an updated client record.
In its manufacture, Leitão & Irmão pays particular attention to the quality of the pieces, generally exceeding the guarantees stipulated by law.
Leitão & Irmão pieces come with a limited lifetime guarantee that covers any manufacturing defects. The guarantee does not cover normal wear and tear, misuse, or negligence.
For regularly worn jewellery, we recommend periodic maintenance, particularly for pieces with precious stones.
We reserve the right to determine what constitutes normal wear and tear, misuse, or manufacturing defect. Any maintenance, repairs, or interventions carried out outside of Leitão & Irmão will void this guarantee.
Leitão & Irmão offers maintenance and repair services for any piece of its manufacture.
To make purchases on the Leitão & Irmão online store, you need to register just once. You will be asked to provide the necessary information to process, invoice, and deliver your order.
Once registered, you will receive a username and password that grant access to your private area.
The user agrees to maintain the confidentiality of their username and password, with Leitão & Irmão being exempt from any responsibility arising from incorrect use or negligence on the part of the user.
All data is handled in accordance with our privacy policy.
The information provided by the user during registration in the Reserved Area is used exclusively by Leitão & Irmão.
You can make purchases on the Leitão & Irmão online store in two ways:
The Leitão & Irmão online store offers the following payment methods:
The security of all transactions is ensured by using the Transport Layer Security (TLS) protocol.
Orders placed on the online store are subject to stock availability. If an item is out of stock, we will contact you to suggest alternatives or inform you of the delivery time.
All discount coupons include information about their validity.
Em alguns produtos não é aplicável a utilização de cupões de desconto. Pode consultar os produtos não disponíveis para descontos aqui.
The customer may cancel their order as long as it has not yet been processed. To cancel an order, please send an email to onlineshop@leitao-irmao.com.
The customer should include the order number and their tax identification number in the email.
The customer may, within 60 days, exchange the item for another or other items of identical or greater value.
The exchange can be made at any of the physical Leitão & Irmão stores or remotely. For this purpose, the exchange must be informed by e-mail to the following address onlineshop@leitao-irmao.com. In the e-mail, the customer must quote “Exchange”, mentioning the order number and invoice.
The item must be returned in its original case, with the purchase invoice. The pieces must be returned without any marks of use, which could invalidate the possibility of an exchange.
The customer is responsible for the return shipping costs when exercising the “Right of Withdrawal.”
When returning the item, you must provide proof of its transportation and delivery, as Leitão & Irmão cannot be held responsible in the event of loss. In the event of loss, Leitão & Irmão accepts no liability whatsoever.
Leitão & Irmão does not return products, except for items that are clearly defective, received broken or in poor condition. In any of these cases, priority will be given to exchanging or repairing the item, and returns will only be possible if neither option is viable.
For purchases made on the online store, the “Right of Withdrawal” applies. The customer may, within 14 days (calendar days) of receiving the product, notify their intention to return any items.
O cliente poderá que tenha efetuado uma compra através da Loja Online, poderá, num prazo de 14 dias (corridos), após a receção do produto, informar sobre a intenção de proceder à sua devolução sem alegar motivo.
The exception to this return policy is for engraved and custom-made items requested by the customer.
To exercise the right of withdrawal, the customer should send an email to onlineshop@leitao-irmao.com.
In the email, the customer should mention “Right of Withdrawal,” including the order number, invoice number, and their tax identification number.
The item must be returned in its original packaging and in unused condition, along with the invoice.
The costs of returning the order invoking the "Right of Repentance" are the responsibility of the customer.
When returning the item, ensure proof of transport and delivery, as Leitão & Irmão is not responsible for any loss.
In the event of loss, Leitão & Irmão accepts no liability for any such loss.
O direito de arrependimento, pela sua natureza legal, aplica-se exclusivamente a encomendas realizadas através da loja on-line, não se aplicando em compras realizadas nas lojas físicas.
Personalised or custom-made products are not eligible for exchange or return. Orders for personalised or custom-made products cannot be cancelled.
Orders for products that have been, in any way, personalised or manufactured to specific specifications for the customer cannot be cancelled, and these products cannot be returned for exchange or refund. This includes, but is not limited to, engraved products.
Writing instruments showing signs of use cannot be returned or exchanged.
Items that show signs of use, after inspection by the workshop or Leitão & Irmão staff, are not eligible for exchange or return.
We offer delivery of your orders placed through the online store and physical stores.
The estimated delivery time for an order is 3 to 8 working days for parts in stock.
Leitão & Irmão delivers your orders through our distribution partners: Dpd e Fedex. Orders destined for Lisbon can also be delivered by Leitão & Irmão's external services.
Delivery costs are influenced by the purchase value, item size, and delivery location.
Costs are clearly shown before you complete your purchase and are included in the final amount to be paid.
Portugal: 4€ Free shipping on orders over €100.
European Union: 20€ Free shipping on orders over 250€.
Outside the European Union: Free shipping on orders over €100.
The shipping offer is calculated automatically in the cart, after discounting coupons or other promotions you have access to.
For orders outside the European Union, Leitão & Irmão is not responsible for the logistics process and costs associated with customs clearance. The collection of the order from customs, as well as any associated costs, are the responsibility of the recipient.
Delivery to PO boxes or hotels is not available.
Leitão & Irmão delivers to all European Union countries, Switzerland and the United States.
Outside the European Union, deliveries are subject to each country’s customs policy. Such costs are not included in the delivery costs and are the responsibility of the recipient. These costs are not included in the delivery costs and are the responsibility of the recipient.
Under Article 18 of Law No. 144/2015, of 8 September, Leitão & Irmão – Antigos Joalheiros da Coroa informs that it is not bound by adherence or legal imposition to any alternative consumer dispute resolution entities. Thus, in the event of a dispute, the consumer may refer to an alternative dispute resolution entity, including:
For more information, visit the Consumer Portal atwww.consumidor.pt).
Gift Card Terms and Conditions
The Gift Card represents a monetary value of €100 (one hundred euros) or €250 (two hundred and fifty euros), issued by Leitão & Irmão Antigos Joalheiros de Coroa, Lda., a limited company, NIPC 501277609, with its registered office at Travessa da Espera, No. 8, R/C, 1200-176 Lisbon, and is assigned a unique code.
The unique code is located on the upper left side of the Gift Card and serves to authenticate the Gift Card and ensure that the payment amount corresponds with the Gift Card presented by the User/Holder. Without this code, it is not possible to use the Gift Card for purchasing products.
The value of the Gift Card is indicated in the upper right corner.
The Gift Card can be purchased at the Chiado Store (Largo do Chiado 16 – 1200-176 Lisbon), the Bairro Alto Store (Travessa da Espera, 8 a 14 – 1200-000 Lisbon), the Estoril Store (Av. Clotilde, 52 – Arcadas do Parque – 2765-211 Estoril), or online at https://www.leitao-irmao.com.
The Gift Card is accepted for the purchase of any product available for sale on the Leitão & Irmão Antigos Joalheiros de Coroa, Lda. online store or at the Chiado, Bairro Alto, and Estoril stores mentioned above, upon presentation of the card and the unique code.
The Gift Card is not reloadable and can only be used for a single transaction.
The minimum purchase amount made with the Gift Card must be equal to or greater than the value of the Gift Card.
If the purchase amount exceeds the value printed on the Gift Card, Leitão & Irmão Antigos Joalheiros de Coroa, Lda. will deduct the Gift Card value from the total price, and the User/Holder must pay the remaining amount.
The value of the Gift Card cannot be converted into cash or any other means of payment and does not confer any right to reimbursement.
When using the Gift Card, it must be in good condition and undamaged.
The Gift Card is valid for one year from the date of issue and cannot be used thereafter.
The Gift Card will be deactivated the day after its expiry date, and its value will not be refunded.
The Gift Card is not a debit or credit card, is not nominative, and does not have any associated PIN code.
The User/Holder should keep the Gift Card safe.
The Gift Card is the property of the holder and will not be replaced if lost, stolen, destroyed, or misplaced. Leitão & Irmão Antigos Joalheiros de Coroa, Lda. is not liable for any amounts in such cases.
Wedding Registries Regulations
1. Selection of Items
Wedding Registries are a service offered by Leitão & Irmão.
Select items for your Wedding Registry with the help of our Wedding Specialists at any of our stores or remotely via phone or email. You can include custom-made pieces or select items that are out of stock.
Once you have selected your items, you will be quoted the total price of your Wedding List, which Leitão & Irmão guarantees until your Wedding List is finalised.
Upon closing the Registry, the couple can choose to keep the gifted items or use their value towards other items of their choice.
2. Availability of the Registry and Information
After submitting the Wedding Registry with updated values, the couple approves the proposal. Once approved by both parties, the Registry is available in all Leitão & Irmão stores and online.
Acceptance of the proposal implies consent to this regulation.
3. Access to the Registry
Your Wedding Registry can be accessed online through a page on the Leitão & Irmão website, where guests can make their contributions. The couple can view all information, including who made the contributions, what was given, and any notes/cards left.
Through their personal area on the Leitão & Irmão website, the couple has access to the purchased gifts and the guests who made the contributions.
There is no minimum value or quantity of items required for the Wedding Registry.
4. Purchasing Items from the Registry
Guests can visit any Leitão & Irmão store and request access to the Wedding Registry or do so via the link provided by the couple.
Guests can choose to buy a portion of an item or the entire item.
Items in stock can be picked up immediately by the guest after payment and delivered personally to the couple.
Alternatively, guests may leave the item with Leitão & Irmão, which will deliver it upon closing the Registry. The couple is informed of the gift immediately.
5. Monitoring the Wedding Registry
During the opening of the Wedding Registry, you can always check the status of gifts through your personal area on the Leitão & Irmão website or visit any of our stores. Our Wedding Specialist will regularly monitor your Registry.
6. Closing the Wedding Registry
Closing the Registry involves finalising the total amount collected and selecting the final items. After the wedding, the couple can request to close their Registry by scheduling an appointment with the Wedding Specialist.
Leitão & Irmão will collect all selected items and manufacture those not in stock. After this process, the couple will receive the items from their Wedding Registry.
Both parties should be present at the time of closing the Registry.
Items from the Registry can be exchanged within one year after its closure and until delivery.
If the Registry is not closed within one year, the option for exchanges will no longer be available.
7. Delivery of Items
After closing the Wedding Registry and delivering the chosen items, exchanges are only accepted for items of equal or greater value within 60 days, according to the current exchange policy and based on the net value of the gifts.
This procedure is additional and does not affect other legal guarantees and rights recognized to consumers by the legislation in force at the time of purchase.
Returns are not permitted.
Pearl Registries Regulations
1. Opening and Composition of a Pearl Registry
1.1 Pearl Registries by Leitão & Irmão are available at any of our physical stores or online.
1.2 To open a Pearl Registry at Leitão & Irmão, the following information is required:
- First and last name of the person for whom the Pearl Registry is intended.
- Date of birth of the person for whom the Pearl Registry is intended.
- Phone number and email address of the customer opening the Pearl Registry.
- Information if the client desires an online page for the Pearl Registry.
- Size of the pearls for the registry.
1.3 The Pearl Registry is only made available in stores and online when the client consents to these regulations.
1.4 Any customer can open a Pearl Registry at Leitão & Irmão, provided they are registered on the Leitão & Irmão website.
2. Characteristics of the Pearl Registry
2.1 The Pearl Registry will be available in Leitão & Irmão physical stores and online via a shareable link.
2.2 The Pearl Registry can be opened at any time and has no expiration date. Leitão & Irmão regularly updates the status and sends it via email to the person who opened the Registry or their designated recipient.
2.3 Registries with no activity for more than two years will be closed, and the pearls in the care of Leitão & Irmão will be handed over to the responsible party for the registry.
3. Birthday Bonus
3.1 During the week of the Registry Holder's birthday, they will receive a 10% voucher to use at Leitão & Irmão physical stores and online.
3.2 The voucher is for one-time use only and is valid for 6 months from the date of issue.
4. Price Updates
4.1. At the time of opening the Pearl Registry, the price for each pearl will be provided.
4.2. Leitão & Irmão reserves the right to update the retail price of its products, including pearls, at any time.
5. Exchanges and/or Returns
5.1 Exchanges or returns of Pearl Registries are not possible.
5.2 If the customer wishes to cancel the Pearl Registry process, the purchased items cannot be exchanged or returned.
5.3 This procedure is additional and does not affect other legal guarantees and rights recognized to consumers by the legislation in force at the time of purchase.
Viana Beads Registries Regulations
1. Opening and Composition of a Viana Beads Registry
1.1 The Leitão & Irmão Viana Beads Registries are intended for those wishing to open a registry at any of our physical or online stores.
1.2 To open Viana Beads Registries, Leitão & Irmão requires the following information:
- First and last name of the individual for whom the Viana Beads Registry is intended.
- Date of birth of the individual for whom the Viana Beads Registry is intended.
- Phone number and email address of the customer opening the Viana Beads Registry.
- Information if the client desires an online page for the Viana Beads Registry.
- Size of the Viana beads for the registry.
1.3 The Viana Beads Registry is only made available in stores and online when the customer consents to this regulation.
1.4 Any customer can open a Viana Beads Registry at Leitão & Irmão, provided they are registered on the Leitão & Irmão website.
2. Characteristics of the Viana Beads Registry
2.1 The Viana Beads Registry will be available in Leitão & Irmão physical stores and online via a shareable link.
2.2 The Viana Beads Registry can be opened at any time and has no expiration date. Leitão & Irmão regularly updates the status and sends it via email to the person who opened the Registry or their designated recipient.
2.3 Registries with no activity for more than two years will be closed, and the Viana Beads in the care of Leitão & Irmão will be handed over to the responsible party for the registry.
3. Birthday Bonus
3.1 During the week of the Registry Holder's birthday, they will receive a 10% voucher to use at Leitão & Irmão physical stores and online.
3.2 The voucher is for one-time use only and is valid for 6 months from the date of issue.
4. Price Updates
4.1. At the time of opening the Viana Beads Registry, the price for each Viana Bead will be provided.
4.2. Leitão & Irmão reserves the right to update the retail price of its products, including Viana Beads, at any time.
5. Exchanges and/or Returns
5.1 Exchanges or returns of Viana Beads Registries are not possible.
5.2 If the customer wishes to cancel the Viana Beads Registry process, the purchased items cannot be exchanged or returned.
5.3 This procedure is additional and does not affect other legal guarantees and rights recognized to consumers by the legislation in force at the time of purchase.
Online Store
+351 211 994 104
(call to the Portuguese landline network)
+351 916 547 306
(call to the Portuguese mobile network)
Mon to Fri | 09h-18h
Chiado
+351 213 257 870
(call to the Portuguese landline network)
+351 912 228 817
(call to the Portuguese mobile network)
2ª a domingo | 10h-19h
Closed on Sundays (from January to March)
Bairro Alto
+351 213 424 107
(call to the Portuguese landline network)
+351 919 197 263
(call to the Portuguese mobile network)
Mon to Fri | 10h-18h
Estoril, Cascais
+351 211 349 608
(call to the Portuguese landline network)
+351 910 398 475
(call to the Portuguese mobile network)
2ª a domingo | 10h-19h
Closed on Sundays (from January to March)
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