At Leitão & Irmão, we value clarity in every detail.
Here you will find answers to the most frequently asked questions about orders, lead times, customisation, adjustments, exchanges, and how to care for your pieces. If you cannot find the information you are looking for, our team will be delighted to assist you — please get in touch with us.
A Leitão & Irmão comercializa dois tipos de peças, maioritariamente as peças são originárias Leitão & Irmão, desde a criatividade, conceito e produção. Existe também disponível nas lojas Leitão & Irmão uma seleção de peças provenientes de fornecedores selecionados pelas nossas equipas, cuja produção é externa às nossas oficinas próprias. Em qualquer loja esta informação é transmitida e no site estas peças são apresentadas com a informação “This product belongs to a selection of pieces developed by chosen suppliers, produced externally to the Leitão & Irmão workshops, and without the Leitão & Irmão maker's mark and signature.”
Whenever possible, we prioritise partnerships with national producers, both for the creation of our own pieces and for finished items offered for sale.
The precious metals used in Leitão & Irmão pieces come from suppliers accredited by the RJC (Responsible Jewellery Council) or certified with the CoC (Chain of Custody) standard, ensuring full traceability from mine extraction to their use as raw material. They may also come from the recycling of existing pieces.
All gemstones used in Leitão & Irmão jewellery are "Conflict Free", meaning they originate from conflict-free zones and are sourced through fair trade practices.
Yes. We offer an exclusive bespoke jewellery service, allowing clients to personalise design, materials, and engravings. Our team of assistants, designers, and master goldsmiths accompanies the entire process to create a truly unique piece, tailored to each client.
Make your appointment by phone, email, or directly at any of our stores. You can find our contact details here.
Production time varies depending on the complexity of the piece. On average, a bespoke order takes between 4 to 6 weeks to complete. More intricate pieces may require additional time.
The design and quotation process will also vary according to the nature of the piece. We dedicate all the time necessary until the final design is exactly as you envision.
Yes. Leitão & Irmão provides a secure online shop, offering delivery both within Portugal and internationally. All transactions are protected, and each order is carefully packaged to ensure your jewellery arrives in perfect condition.
If you need assistance or further information, our team is available to help you via phone, email, or WhatsApp.
Each ring’s page includes a detailed size guide to help you choose the ideal fit.
If in doubt, you can visit one of our stores or contact the online shop team for personalised assistance.
To find your ring size using your finger:
To find your size using an existing ring:
Yes. We provide restoration, maintenance, and cleaning services for antique pieces, preserving their historical and sentimental value. All interventions are carried out by our master goldsmiths.
Yes. All our pieces are accompanied by a certificate of authenticity, which includes information about the metal, gemstones, and serial number, ensuring both originality and traceability.
We accept credit and debit cards, bank transfer, PayPal, Payshop, Apple Pay, Google Pay, and Cofidis.
Orders are shipped via specialised carriers — DPD and FedEx — with tracking and insurance included. Delivery times depend on the client’s location and range from 3 to 10 working days after the piece’s completion.
Deliveries within the Lisbon area may be made in person through our dedicated delivery service.
Due to the nature of our products, Leitão & Irmão does not accept returns. However, we do allow exchanges for pieces of equal or greater value.
To request an exchange, you must present the invoice or gift receipt, ensure the item is in its original box, and that it shows no signs of wear.
You have 30 days to make an exchange at any of our physical stores or online. To make a remote exchange, please contact our online shop team or send an email to [email protected] . In the email, please include the subject “Exchange” and mention your order and invoice number.
Return shipping costs for exchanges are the responsibility of the client.
When returning the piece, please ensure proof of shipment and delivery, as Leitão & Irmão cannot be held responsible in the event of loss.
Personalised pieces are not eligible for exchange.
All jewellery is inherently sustainable.
Both metals and gemstones are too valuable to be destroyed.
At Leitão & Irmão, all metals are reused and reintroduced into the production cycle, and gemstones are recovered and reused whenever possible.
Our goldsmiths’ benches are designed in the traditional way — with a drawer beneath the workspace — to collect every fragment and residue, ensuring nothing goes to waste.
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